Email this article EMOTIONAL INTELLIGENCE, COMMUNICATION, AND QUALITY OF WORK LIFE IN VILLAGE APPARATUS PERFORMANCE
Abstract
Village government performance depends on how well officials carry out delegated public service tasks, yet evidence on the roles of emotional intelligence, interpersonal communication, and quality of work life remains mixed. This study examines their effects on the performance of village officials in Kabuh District, Jombang Regency, Indonesia. A structured five-point Likert questionnaire was administered to 70 village officials selected by simple random sampling from an estimated population of 192 officials in 16 villages, and the model was estimated by multiple linear regression at the 5% significance level. Performance was self-reported. Emotional intelligence had no significant effect (standardized β = -0.036; p = 0.810), whereas interpersonal communication (β = 0.380; p = 0.031) and quality of work life (β = 0.366; p = 0.006) had positive and significant effects. Jointly, the three variables were significant (F = 16.969; p < 0.001), with an adjusted R² of 0.410. The two significant coefficients are of similar size, so neither can be ranked as clearly stronger. The results suggest that communication and the working environment are relevant areas for strengthening village administration. The findings are limited by a single-district setting, self-reported performance, and a cross-sectional design.
Keywords
Full Text:
PDFReferences
Alamsyah, R., Wijaya, H., & Hidayat, R. (2022). Pengaruh Kecerdasan Emosional Terhadap Kinerja Pegawai Di Kantor Kelurahan Sungai Lilin Kabupaten Musi Banyuasin. Eqien-Jurnal Ekonomi Dan Bisnis, 11(04), 132–138.
Amanah, N., & Al Banin, Q. (2024). Pengaruh Kecerdasan Emosional, Disiplin, Motivasi Dan Organizational Citizenship Behavior Terhadap Kinerja Karyawan Dinperindag Banyumas. Jurnal Ilmiah Manajemen Dan Bisnis (JIMBis), 3(2), 139–153.
Dewi, A. P., Suharto, A., & Rusdiyanto, R. (2025). Pengaruh Kecerdasan Emosional, Kecerdasan Intelektual, Komitmen Organisasi Terhadap Kinerja Aparatur Desa Di Desa Pace Kecamatan Silo Kabupaten Jember. Manajemen: Jurnal Ekonomi, 7(1), 214–224.
Elma, T., Kamar, K., Islamiati, D., & Purba, S. (2025). Analisis Pengaruh Komunikasi Interpersonal dan Motivasi Kerja Terhadap Kinerja Karyawan Pada PT. Shanfu Metal Industry: Analisis Komunikasi Interpesonal dan Motivasi kerja. Jurnal Bisnis Manajemen Dan Akuntansi, 7(2), 57–67.
Ghozali, I. (2020). Aplikasi analisis multivariate dengan IBM SPSS 25. Semarang: Badan Penerbit Universitas Diponegoro.
Halawa, N. (2023). Pengaruh Komunikasi Interpersonal Dan Teknologi Informasi Terhadap Kinerja Pegawai Kantor Camat Hilisalawa’Ahe Kabupaten Nias Selatan. Jurnal Ekonomi Dan Bisnis Nias Selatan, 6(2), 105–119.
Jelita, F., Harahap, K., & Siregar, O. M. (2024). Pengaruh Perceived Organizational Support Dan Pengaruh Komunikasi Interpersonal Terhadap Kinerja Karyawan (Studi pada Perumda Tirta Terubuk Kabupaten Bengkalis). TRANSEKONOMIKA: Akuntansi, Bisnis Dan Keuangan, 4(3).
Krén, H., & Séllei, B. (2021). The role of emotional intelligence in organizational performance. Periodica Polytechnica Social and Management Sciences, 29(1), 1–9.
Limbong, Y. K. S., & Saragih, N. M. (2023). Pengaruh kecerdasan emosional dan budaya organisasi terhadap kinerja pegawai pada kantor Kepala Desa Tanjung Selamat Percut Sei Tuan. Jurnal Ekonomi Bisnis Digital, 2(1), 11–21.
Nabila, A. (2023). Pengaruh Komunikasi Interpersonal Terhadap Kinerja Pegawai Dinas Lingkungan Hidup Dan Kebersihan Kota Pekanbaru. Universitas Islam Riau.
Nasution, F. M., Nasution, H., & Harahap, A. M. (2023). Kecerdasan emosional dalam perspektif Daniel Goleman (analisis buku emotional intelligence). Ahkam, 2(3), 651–659.
Okparanta, T. (2025). Enhancing Quality of Work Life through Interactive Management Practices: A Study of Manufacturing Firms in Nigeria. International Journal of Business & Law Research, 13(1), 186–194.
Oktaviani, A. R., & Dwinanda, G. (2023). Pengaruh Organizational Citizenship Behavior, Kualitas Kehidupan Kerja Dan Motivasi Terhadap Kinerja Pegawai Dinas Transmigrasi Provinsi Sulawesi Barat. Ezenza Journal (EJ), 2(4), 519–532.
Raitelu, E., Rengifurwarin, Z. A., & Nataniel, E. (2026). Pengaruh Komunikasi Interpersonal dan Quality Work of Life Terhadap Kinerja Pegawai Pada Dinas Pendidikan dan Kebudayaan Propinsi Maluku. Jurnal Ilmiah Global Education, 7(1), 242–734.
Rochmatullah, M. R. (2018). DETERMINAN PROFITABILITAS BANK UMUM SYARIAH DI INDONESIA : PERSPEKTIV RASIO KEUANGAN Mahameru Rosy Rochmatullah Fakultas Ekonomi dan Bisnis Universitas Muhammadiyah Surakarta Email : mrn122@ums.ac.id. Bisnis & Manajemen, 18(2), 87–102.
Ruba’i, N., & Munir, M. S. (2025). Konflik Kepala Desa Dengan Perangkat Desa Di Desa Dukuhmojo, Kecamatan Mojoagung, Kabupaten Jombang. Journal of Public Power, 9(1), 27–38.
Rusnadi, S., & Hermawan, A. (2023). Strategi optimal peningkatan kualitas layanan guru sekolah menengah kejuruan (SMK) melalui penguatan knowledge management, komunikasi interpersonal, dukungan organisasi dan kepuasan kerja. Jurnal Syntax Admiration, 4(11), 2127–2146.
Rustiawan, I., Gadzali, S. S., Suharyat, Y., Iswadi, U., & Ausat, A. M. A. (2023). The strategic role of human resource management in achieving organisational goals. Innovative: Journal Of Social Science Research, 3(2), 632–642.
Sugiyono. (2017). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung: Alfabeta.
Suhartini, E., & Anisa, N. (2020). Pengaruh kecerdasan emosional dan kecerdasan spiritual terhadap kinerja perawat rumah sakit daerah Labuang Baji Makassar. Jurnal Minds: Manajemen Ide Dan Inspirasi, 4(1), 16–29.
Tiara, T., Oktariansyah, O., Nisa, N., & Mafra, U. (2023). Pengaruh Quality Of Work Life Dan Keadilan Organisasi Terhadap Kinerja Karyawan Pada Pt. Pertamina Patra Niaga Integrated Terminal Palembang. Innovative: Journal Of Social Science Research, 3(5), 1982–1994.
Van Beurden, J., Van De Voorde, K., & Van Veldhoven, M. (2021). The employee perspective on HR practices: A systematic literature review, integration and outlook. The International Journal of Human Resource Management, 32(2), 359–393. https://doi.org/10.1080/09585192.2020.1759671
Virlia, S., Widhigdo, J. C., & Rahmawati, K. D. (2025). Buku Ajar Psikologi Positif. Penerbit Universitas Ciputra.
Wafa, I. K., Kirana, K. C., & Yulianto, E. (2025). Pengaruh Kecerdasan Emosional, Quality Of Work Life Dan Reward Terhadap Kinerga Pegawai. Jurnal Manajemen Terapan Dan Keuangan, 14(01), 360–366.
DOI: https://doi.org/10.20961/jaedc.v11i2.126461
Refbacks
- There are currently no refbacks.
Copyright (c) 2026 Sekar Arum Pamulatsih, Puteri Syarifah Al Sakinah, Hasannudin Nursalim Putra
This work is licensed under a Creative Commons Attribution 4.0 International License.
|
