Pengelolaan arsip di Kantor Badan Penyelenggara Jaminan Sosial Kesehatan Surakarta

Haniyah Salsabila, Cicilia Dyah Sulistyaningrum, Muhammad Choerul Umam


This study aims to determine the management of records, obstacles, and solutions applied to overcome these obstacles. This research was structured using a descriptive qualitative approach with a case study type; the sampling techniques used were purposive sampling and snowball sampling. Data was collected by interview, observation, document analysis, and literature study. The data were analyzed using interactive data analysis techniques and proved their validity through source triangulation and technical triangulation. The results showed that the management of archives at Badan Penyelenggara Jaminan Sosial Kesehatan Surakarta is still done manually, where the activities of creating, storing, moving, maintaining, shrinking, and destroying archives are carried out directly. In practice, there are several obstacles experienced, namely that the number of archives managed is very large. but there is no special room for storing archives, there are no employees who have special qualifications in the field of archive management, and the infrastructure that is owned is not complete enough; there are several cabinets, filing racks, and archive boxes. Efforts are being made to overcome these obstacles, among others, by transferring archived media, recruiting employees, and collaborating with third parties.


archive management, case studies, descriptive qualitative, problem, solutions

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