PELAKSANAAN PELAYANAN TATA USAHA DI SMK BATIK 1 SURAKARTA

Abstract

The purpose of this research is to find out how the implementation of administrative services in SMK Batik 1 Surakarta. The type of research conducted is descriptive qualitative research. Key informant / key informant of this research is Principal SMK Batik 1 Surakarta. The supporting informants are; Chairman of Administration, administrative personnel as administrative service providers while teachers, learners and guardians as a target of administrative services. Data collection techniques used interviews, observation and document analysis. Technique of taking research subject used in this research is purposive snowball sampling. While data analysis used is interactive analysis flowing with activity include data reduction, data presentation and conclusion and verification. Testing the validity of data is done by triangulation method and source. From the results of the study can be concluded that the implementation of administrative services activities in SMK Batik 1 Surakarta includes activities to record, type, collect, process, duplicate, provide the code / letter number, send, save. The implementation of administrative services in SMK Batik 1 Surakarta measured through; Physical evidence (Tangibles), reliability (Reliability), Responsiveness (responsiveness), assurance and certainty (Assurance) and attention (Emphaty). The obstacles that occur in the implementation of administrative services in SMK Batik 1 Surakarta is the implementation of tasks that have not been in accordance with the division of job descriptions, incoming and outgoing mail order has not been done well, lack of supporting facilities and infrastructure, lack of openness between superiors and subordinates. The solution of the researcher on the obstacles of the implementation of the administrative services in SMK Batik 1 Surakarta is the administrative personnel must develop the competencies they have through participation in various training, the administrative personnel must hold the letter pengagendaan using a one-door system, adding facilities and infrastructure to support the activities of service delivery Administration, openness attitude between superiors and subordinates.