Classroom facilities and learning quality: effects on student satisfaction in vocational education

Angeli Az-Zahra Brilianda, Patni Ninghardjanti

Abstract

Abstrak: Penelitian ini bertujuan untuk mengetahui (1) pengaruh sarana prasarana kelas terhadap kepuasan belajar siswa, (2) pengaruh kualitas pembelajaran terhadap kepuasan belajar siswa, (3) pengaruh sarana prasarana kelas dan kualitas pembelajaran secara bersama-sama terhadap kepuasan belajar siswa kelas X Manajemen Perkantoran dan Layanan Bisnis di SMK Negeri 1 Banyudono. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei. Populasi penelitian berjumlah 72 siswa. Data dikumpulkan melalui angket yang telah diuji validitas dan reliabilitasnya, kemudian dianalisis menggunakan regresi linear berganda melalui SPSS. Hasil analisis menunjukkan bahwa Sarana Prasarana Kelas berpengaruh signifikan terhadap Kepuasan Belajar Siswa (thitung = 5,079; Sig. = 0,000), begitu pula Kualitas Pembelajaran (thitung = 4,669; Sig. = 0,000). Secara simultan, keduanya juga berpengaruh signifikan (Fhitung = 59,250; Sig. = 0,000) dengan nilai determinasi (R²) sebesar 0,632. Hasil penelitian ini yaitu (1) terdapat pengaruh signifikan antara sarana prasarana kelas terhadap kepuasan belajar siswa, (2) kualitas pembelajaran terhadap kepuasan belajar siswa, (3) sarana prasarana kelas dan kualitas pembelajaran secara bersama-sama terhadap kepuasan belajar siswa. Kesimpulannya, sarana prasarana yang memadai serta pembelajaran berkualitas dapat meningkatkan kepuasan belajar siswa.

 

Kata kunci: kegiatan belajar mengajar; kuantitatif; manajemen pendidikan; sekolah vokasi; SERVQUAL 


Abstract: This study examined the effects of (1) classroom facilities and infrastructure on student learning satisfaction, (2) learning quality on student learning satisfaction, and (3) the combined influence of classroom facilities and infrastructure and learning quality on learning satisfaction among Grade X Office Management and Business Services students at SMK Negeri 1 Banyudono. Employing a quantitative approach with a survey method, this study utilized a total population of 72 students. Data were collected through validated and reliability-tested questionnaires and analyzed using multiple linear regression via SPSS. The analysis revealed that classroom facilities and infrastructure significantly influenced student learning satisfaction (t = 5.079, p < .001), as did learning quality (t = 4.669, p < .001). Simultaneously, both variables demonstrated a significant effect (F = 59.250, p < .001) with a coefficient of determination (R²) of .632. These findings indicate that (1) classroom facilities and infrastructure significantly influence student learning satisfaction, (2) learning quality significantly influences student learning satisfaction, and (3) both variables jointly and significantly affect student learning satisfaction. The results support the relevance of SERVQUAL theory in educational contexts, particularly regarding tangibles, responsiveness, and reliability dimensions. In conclusion, adequate facilities and infrastructure combined with quality learning can enhance student learning satisfaction.

 

Keywords: educational management; learning satisfaction; SERVQUAL; quantitative; vocational school

Keywords

kegiatan belajar mengajar; kuantitatif; manajemen pendidikan; sekolah vokasi; SERVQUAL; educational management; learning satisfaction; SERVQUAL; quantitative; vocational school

Full Text:

PDF

References

Amaliyah, A., & Rosdiana. (2023). Pengaruh sarana prasarana dan kualitas pelayanan terhadap kepuasan belajar siswa SD YPW Krakatau Steel V kota Cilegon. Jurnal Mirai Management, 8(3).

Arham, A. F., Norizan, N. S., Ahmad, Z. F., Isa, H. D. M., & Kamarulzaman, N. N. (2021). Examining the relationship between facilities, teaching quality and administration towards student satisfaction. In AIP Conference Proceedings (Vol. 2347, No. 1, p. 020250). AIP Publishing LLC. https://doi.org/10.1063/5.0051553

As, A., Lestari, L., Mk, B. A., Edi, J., & Iasha, V. (2024). Meningkatkan kualitas pembelajaran di sekolah dasar melalui evaluasi yang efektif. Jurnal Pendidikan Sosial dan Humaniora, 3(2), 1705–1709.

Feldman, K. A., & Newcomb, T. M. (2020). The impact of college on students (1st ed.). Routledge. https://doi.org/10.4324/9780429339059

Irmawati, I., Halik, A., Rusliana, R., & Syamsuriani, S. (2025). Mutu layanan (service quality) pada satuan pendidikan. Sulawesi Tenggara Educational Journal, 5(1), 400–407. https://doi.org/10.54297/seduj.v5i1.1126

Kementrian Pendidikan, Kebudayaan, Riset dan Teknologi. (2023). PERMENDIKBUDRISTEK No. 22 Tahun 2023 Tentang Standar Sarana dan Prasarana pada Pendidikan Anak Usia Dini, Jenjang Pendidikan Dasar, dan Jenjang Pendidikan Menengah. Kementrian Pendidikan, Kebudayaan, Riset dan Teknologi.

Mauludin, I., Supriyanto, A., & Rochmawati, R. (2024). Service quality pembelajaran dan sarana belajar terhadap kepuasan siswa di SMP IT Harapan Umat Ngawi. Jurnal Pendidikan Dan Teknologi Indonesia, 4(1), 37–43. https://doi.org/10.52436/1.jpti.374

Mukroni, S. (2017). Pengaruh kualitas pembelajaran guru ekonomi terhadap kepuasan siswa di SMA Negeri 2 Sentajo Raya. Jurnal Pendidikan Ekonomi Dan Bisnis, 9(2), 140–150.

Mystakidis, S., Berki, E., & Valtanen, J. (2019). The patras blended strategy model for deep and meaningful learning in quality life‑long distance education. Electronic Journal of E-Learning, 17(2). https://doi.org/10.34190/JEL.17.2.01

Rapa, I. C., Cahyono, W. E., & Fais, M. A. (2025). Analisa kualitas pelayanan guru terhadap kepuasan siswa dengan metode Servqual. Jurnal Teknik Industri Terintegrasi (JUTIN), 8(1), 440–450. https://doi.org/10.31004/jutin.v8i1.38122

Sumarno, B., Denmar, D., Ali, Rd. M., Sawitri, D. T., & Hutabarat, Z. S. (2024). Pengaruh kualitas layanan, kinerja guru dan citra sekolah terhadap kepuasan siswa smk pertanian. Jurnal Education and Development Institut Pendidikan Tapanuli Selatan, 12(3). https://doi.org/10.37081/ed.v12i3.5969

Tarnanidis, T., & Tarnanidis, J. (2024). Analyzing the servqual method for senior high school education's gaps and factors. European Journal of Educational Management, 7(4), 227–243. https://doi.org/10.12973/eujem.7.4.227

Titin, D. (2023). Hubungan antara sarana prasarana, kualitas pelayanan dan kepuasan mahasiswa: perspektif dan implikasinya. Jurnal Bisnisman: Riset Bisnis dan Manajemen, 4(3), 92–100. https://doi.org/10.52005/bisnisman.v4i3.128

Wang, X., Chen, X., Wu, X., Lu, J., Xu, B., & Wang, H. (2023). Research on the influencing factors of university students' learning ability satisfaction under the blended learning model. Sustainability, 15(16), Article 12454. https://doi.org/10.3390/su151612454

Wibowo, P. A., Kuat, T., & Sayuti, M. (2018). Integrated learning based on competence in vocational high school. Journal of Vocational Education Studies, 1(2), 71. https://doi.org/10.12928/joves.v1i2.699

DOI: https://doi.org/10.20961/jikap.v9i6.106334

Refbacks

  • There are currently no refbacks.