Pujiyono Pujiyono, Umi Khaerah Pati


Online transportation shall provide a security, comfort and safety guarantee for
service users, however it is not performed in the application. Service users still have
not guaranteed their rights as consumers. In the case the consumer suffers a loss, it
is remain undetermined how compensation may be granted, therefore it demands
an equal legal protection. Facing this condition, Law Number 8 of 1999 on The
Consumer Protection has not yet stipulated slear provision regarding this matter,
likewise the online transportation service users and service providers are only bound
in limited aspects. The research method of this reasearch is normative legal research
only focusing on the issues raised, discussed and elaborated with applying  the rules
or norms in positive law, using Statutory Approaches and Conceptual Approaches,
with primary and secondary legal materials. The data collection technique used is
literature study. The analysis technique used is the deductive method. The results
showed that there was an legal relationship between service users and online
transportation service providers. Consumers have the right to get protection in the
form of responsibility for information, legal responsibility for services provided
and responsibility for security and comfort. However, for the losses suffered, legal
protection for losses incurred by passengers in online transportation mode is still poor
due to lack of regulations and the undetermined standard regulations specifically in
regulating online transportation modes.


Legal Protection; Passenger Losses; Online Transportation Mode

Full Text:




Marzuki, Peter Mahmud. (2014). Legal Research (Penelitian Hukum). Jakarta:

Prenada Media Group.

Miru, Ahmadi. (2016). Contract Law and Contract Drafting (Hukum Kontrak dan Perancangan Kontrak). Jakarta: Rajawali Pers.

Muhammad, Abdulkadir. (2010). Indonesian Civil Law (Hukum Perdata Indonesia). Bandung: Citra Aditya Bakti.

Saliman, Abdul R.. (2015). Bussiness Law for Companies: Theory and Example (Hukum Bisnis Untuk Perusahaan :Teori dan Contoh). Jakarta: Prenadamedia Group.

Siburian, Paustinus. (2004). Online Arbitration: Online Alternative Dispute Settlement (Arbitrase Daring: Alternatif Penyelesaian Sengketa secara Elektronik). Jakarta: Djambatan.

Sjahputra, Iman. (2010). Consumer Protection on The Electronic Transaction

(Perlindungan Konsumen Dalam Transaksi Elektronik). Bandung: Alumni.

Soeroso, R. (2011). Introduction to Law (Pengantar Ilmu Hukum). Jakarta: Sinar Grafika.

Wijaya, Andika. (2016). Legal Aspects of The Online Road Transportation Bussiness (Aspek Hukum bisnis transportasi jalan online). Jakarta : Sinar Grafika

Zulham. (2013). Consumer Protection Law (Hukum Perlindungan Konsumen). Jakarta: Kencana Prenada Media Group.


Ahsani Amalia Anwar. (2017). Online vs Konvensional: Keunggulan dan Konflik Antar Moda Transportasi di Kota Makassar. Etnosia: Jurnal Etnografi

Indonesia, Volume 2, Number 2, Dessember 2017.

Deky Priadi. (2018). Pengawasan E Commerce Dalam Undang-Undang Perdagangan Dan Undang-Undang Perlindungan Konsumen. Jurnal Hukum & Pembangunan. 48, Number 3, July-September 2018.

Endang Wahyusetyawati. (2017). Dilema Pengaturan Transportasi Online. Jurnal rd RechtsVinding. ISSN 2089-9009, Mei, 2017.

Kukuh Tejomurti. (2017). The Personal Electronic Data Security on The

Implementation of Solo Smart City According to The Perspective of Privacy

Protection Law, Journal of Law, Policy, and Globalization, Volume 66 (2017).

See: https//

Kukuh Tejomurti, et. al., (2018) Legal Protection for Urban Online-Transportation User’s Personal Data Disclosure in the Age of Digital technology, Padjadjaran Journal of Law, Volume 5, Number 3, 2018

Kukuh Tejomurti. (2017). Right to Safety and Security for Passengers Traveling By The Public Road Transportation. Yustisia Jurnal Hukum, Volume 6, Number 1

Luthvi Febryka Nola. (2018). Perjanjian Kemitraan Vs Perjanjian Kerja Bagi

Pengemudi Ojek Online. Bidang Hukum Info Singkat: Kajian Singkat Terhadap Isu Aktual Dan Strategis. Volume 10, Number 7, April 2018.

P. Ashokkumar. (2018). E-Commerce law and its legal Aspects. International Journal of Law. Volume 4, Issue 1, January 2018.


  • There are currently no refbacks.