Peta Kompetensi Soft Skill Program Pemagangan (Apprenticeship Programe) di Industri Perhotelan Balikpapan

Tuatul Mahfud, Bambang Jati Kusuma, Yogiana Mulyani

Abstract

Penelitian ini bertujuan mengetahui persepsi pentingnya penanaman kompetensi soft skill, kebutuhan kompetensi soft skill, proses pembelajaran kompetensi soft skill, dan keterserapan kerja peserta pemagangan di industri perhotelan di Balikpapan. Penelitian ini menggunakan strategi metode campuran bertahap terutama strategi eksplanatoris sekuensial. Rumusan masalah kesatu, ketiga, dan keempat menggunakan pendekatan kualitatif, sedangkan rumusan masalah kedua menggunakan pendekatan kuantitatif. Analisis data kualitatif yang digunakan dalam penelitian ini adalah Analysis Interactive Model, sedangkan analisa data kuantitatif menggunakan statistik deskriptif. Hasil penelitian mengungkapkan bahwa: 1) Penanaman kompetensi soft skill sangatlah penting dan menjadi modal dasar seseorang dalam mengaktualisasikan dirinya untuk bekerja terutama dalam pelaksanaan program pemagangan; 2) Sepuluh prioritas kebutuhan kompetensi soft skill pada bagian Food & Beverage Production pada program pemagangan di sektor industri perhotelan Balikpapan meliputi mampu kerjasama, fokus dalam melakukan pekerjaan, kemampuan berkomunikasi, jujur, tanggung jawab, kreatifitas, inisiatif bekerja, kedisiplinan, kesopanan, dan ketelitian. Sedangkan sepuluh prioritas kebutuhan kompetensi soft skill pada bagian Food & Beverage Service meliputi jujur, kesopanan, kemampuan berkomunikasi, peka terhadap kebutuhan konsumen, bertanggungjawab, fokus dalam melakukan pekerjaan, kerjasama, kedisiplinan, kepercayaan diri, dan inisiatif bekerja; 3) Proses penanaman kompetensi soft skill pada pelaksanaan program pemagangan diberikan secara teori pada tahap pra-apprenticeship dan diimplementasikan pada tahap kegiatan apprenticeship di industri perhotelan; 4) Keterserapan kerja peserta pemagangan mencapai 72% diterima bekerja pada triwulan pertama dan 100% pada triwulan kedua.

 

Kata Kunci: industri perhotelan, pemagangan, soft skill

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References

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DOI: https://doi.org/10.20961/uvd.v1i0.15872

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