Pengaruh Penerapan Prinsip Good governance Terhadap Tingkat Kepuasan Pelayanan Publik di Kantor Pelayanan Pajak Pratama Karanganyar

Abstract

This study focuses on KPP Pratama Karanganyar and aims to investigate the impact of good governance principles on public service satisfaction. Specifically, the research addresses two key objectives (1) Effect of Good Governance Implementation: The study examines whether the implementation of good governance principles significantly affects public service satisfaction at the Karanganyar Primary Tax Service Office. (2) Dominant Indicators of Good Governance: It identifies the indicators of good governance that most strongly influence the level of public service satisfaction at the Primary Tax Service Office Karanganyar. The research design for this study utilizes a correlational quantitative research method. The study focuses on the community of public service users at the Karanganyar Primary Tax Service Office, totaling 380 people. The sampling technique employed is incidental sampling. Data collection involves the use of questionnaires and documentation. To ensure data validity, source triangulation and method triangulation are applied. Finally, data analysis is conducted using prerequisite tests and multiple linear regression with the assistance of SPSS for Windows 22.0. Results show (1) the study demonstrates a positive and significant influence of the nine principles of good governance on public service satisfaction (Fcount = 29.220, Ftable = 1.905). (2) The variable that most significantly affects public service satisfaction is responsibility (X4), with a coefficient of 0.473.