Faktor-faktor yang menghambat pelaksanaan pelayanan publik di kantor kecamatan Widodaren Kabupaten Ngawi

Abstract

This study aims to determine the factors that hinder the implementation of public services at the Widodaren Ngawi District Office.  The sampling techniques in this study were purposive sampling and snowball sampling. The data in this study came from interviews, observations, and documentation. The data validity test used is source triangulation and method triangulation. Data analysis techniques use interactive data analysis models. The results showed that: (1) factors inhibiting services at the Widodaren Subdistrict Office, Ngawi Regency, namely; lack of number of employees, employees less capable of operating the computer, service periods are often late, service support equipment is limited, limited access to service information, and waiting rooms are not comfortable. (2) efforts made to overcome the obstacles that occur are: asking for help from employees from other fields, dividing tasks according to the ability of employees, overstating deadlines promised to the public, waiting for budgets from the central government, creating Instagram and Facebook social media accounts, providing queues for entry to service users.