Beyond compliance: exploring good governance practices in administrative procedures within public market enterprises

Abstract

Abstrak: Badan usaha milik daerah (BUMD) mengemban mandat ganda menghasilkan pendapatan daerah sekaligus memberikan layanan publik esensial, sehingga kualitas tata kelola operasionalnya berdampak langsung pada kepentingan publik. Penelitian ini mengkaji bagaimana prinsip-prinsip good governance diwujudkan dalam prosedur kerja administratif harian pada unit berskala mikro di lingkungan BUMD pengelola pasar rakyat. Desain studi kasus kualitatif deskriptif digunakan pada Unit Administrasi Pal Meriam, Perumda Pasar Jaya, Jakarta. Data dikumpulkan melalui observasi non-partisipan, wawancara terstruktur dengan kepala pasar dan staf administrasi sebagai informan purposive, serta penelaahan dokumen internal. Triangulasi sumber dan metode digunakan untuk menjamin keabsahan data, sedangkan analisis menggunakan model interaktif Miles, Huberman, dan Saldaña. Hasil penelitian menunjukkan bahwa prosedur kerja administratif telah terstruktur dengan baik, dan prinsip akuntabilitas, supremasi hukum, kesetaraan, partisipasi, serta orientasi konsensus diterapkan secara konsisten. Sebaliknya, prinsip transparansi, efisiensi, responsivitas, dan visi strategis masih terkendala oleh keterbatasan akses informasi layanan, templat administrasi yang berulang, sentralisasi kewenangan yang tidak proporsional, dan absennya mekanisme umpan balik terstruktur. Penelitian ini berargumen bahwa kendala tersebut bersumber dari desain prosedur, bukan kapasitas individu, dan merekomendasikan media informasi konvensional, penyederhanaan templat, desentralisasi bertahap, dan saluran aspirasi pedagang yang terdokumentasi.

Kata kunci: good governance; prosedur kerja administratif; sentralisasi kewenangan; unit mikro; pasar rakyat

Abstract: Regional-owned enterprises (BUMD) hold a dual mandate of generating regional income while delivering essential public services, making the quality of their operational governance a matter of direct public consequence. This study examines how good governance principles are actualized in the daily administrative procedures of a micro-scale unit within a regional public market enterprise. A descriptive qualitative case study design was employed at the Pal Meriam Administrative Unit of Perumda Pasar Jaya, Jakarta. Data were collected through non-participant observation, structured interviews with purposively selected informants the market head and the administrative staff and a review of internal documents. Source and method triangulation were used to establish data credibility, and data were analyzed using the interactive model of Miles, Huberman, and Saldaña. The findings indicate that administrative procedures are generally well structured, and that accountability, rule of law, equity, participation, and consensus orientation have been consistently applied. Transparency, efficiency, responsiveness, and strategic vision, however, remain constrained by limited service information access, repetitive administrative templates, disproportionate centralization of authority, and the absence of a structured feedback mechanism. The study argues that these constraints originate from procedural design rather than individual capacity, and recommends conventional information media, template simplification, gradual decentralization, and a documented channel for recording traders' aspirations.

Keywords: good governance; administrative work procedures; centralization of authority; micro-unit; public market enterprise