Strategi Pengembangan Sumber Daya Manusia Untuk Meningkatkan Kualitas Pelayanan Publik di Kota Dili

Sari

The purpose of this study was to identify and analyze the Human Resource Development Strategy to Improve the Quality of Public Services in the Dili Regional Government. This problem is motivated by the increasing need for people who will get public services, but the available human resources are seen as insufficient and able to meet the needs of the community in the field of public services. The problems that will be examined in this research are: What is the strategy for developing human resources to improve the quality of public services in the Dili local government. By using the theory of human resource development strategy according to Jons, 1928 in Sarwono: Training, Education, Coaching, Recruitment, and system change. The results showed that the HR development strategy in improving the quality of public services in the Dili Regional Government was carried out by trying development and training education programs by giving study permits to staff to continue their education at Timor Leste universities, based on the skills and willingness of staff to learn, and return to local government services after completing studies, with the aim of improving performance and professionalism, and achieving public service quality according to community expectations. From this it can be concluded that the Dili local government has compiled various education and training programs and issued study permits for staff to improve their skills and abilities to improve the quality of public services in accordance with community expectations for the realization of good governance in the Timor-Leste government system.