Improving the Quality of Academic Services at Ibrahimy University

Syahrul Ibad


This research is based on the issue of Government Regulation of the Republic of Indonesia Number 5 of 1980 concerning Duties and Functions of Universities which states that the main task of universities/institutes is to provide education and teaching in universities based on the culture of the Indonesian nation. This is done in scientifically involving education and teaching, research, and community service in accordance with the applicable laws and regulations. The research focuses on the theory of public service quality through how to improve the quality of academic administration services at Ibrahimy University. The research method used was qualitative research with the methods of describing, reconstructing, and analyzing the result of research. The results show that the improvement of academic service quality in Ibrahimy University was carried out in the following ways: Firstly, planning for academic services was marked by the formation of a team, data collection, formulation of strategic plans, discussion of strategic plans, and socialization; secondly, the organization of academic services is marked by the formation of organizational units, placement of personnel, and arrangement of quality documents; thirdly, the implementation of academic services is marked by the existence of learning services but not optimal, guidance services and library services that are already optimal;  and fourthly, the supervision of academic services is carried out in the form of evaluating the performance of lecturers by the team, especially in learning.



Improvement; Quality Service; Academic

Full Text:



Agus, Dwiyanto. (2006). Reformasi Birokrasi Publik. Yogyakarta: Gadjah Mada University Press.

Anderson, Kenneth E.. (1972). Introduction to Communication Theory and Practice. Philippines: Cumming Publ Company.

Brady, N.C. (1990). The Nature and Properties of Soils. 10th ed. Macmillan Publ. Com., New York.

Eka, Suhartini. (2012).Kualiatas Pelayanan Kaitannya dengan Kepuasan Konsumen. Makassar: Alauddin Press University.

Fandy, Tjiptono. (2000). Manajemen Pemasaran. Yogyakarta: Andi Offset.

Homaidi, A. and Ibad, S. (2019).Improving the Quality of Public Complaints Services in Realizing Good Governance in Bondowoso District Inspectorate. J. Public Adm. andGov. 9 (3), 200-209. doi: 10.5296/jpag.v9i3.15250.

H. A. S, Moenir. (2002). Manajemen Pelayanan Umum di Indonesia, Jakarta: PT. Bumi Aksara.

Ibad, S., & Lolita, YW,. (2020). Pengembangan Pelayanan Publik Melalui E-Government (Studi Pada Layanan Smartcity Kabupaten Situbondo). Kolaborasi: Jurnal Administrasi Publik 6 (2), 200-226.DOI:

Lewis, Ralph G dan Smith, Douglas H. (1994). Total Quality in Higher Education. Florida: St Lucie Press, Florida.

Litjan Poltak Sinambela, dkk. (2011). Reformasi Pelayanan Publik Teori, Kebijakan, Implementasi. Jakarta: Bumi Aksara.

Mahmud, Marzuki. (2012). Manajemen Mutu Perguruan Tinggi. Jakarta: Rajawali Pers.

Miles, M.B, Huberman Dan Saldana. (2014). Qualitative Data Analysis, A Methods Sourcebook. ed. 3. USA: Sage Publication.

Muhammad, Ramli. (2013). Manajemen Pelayanan Publik Berbasis Kemanusiaan. Makassar: Alauddin University Press.

R. Terry, George dan Leslie W.Rue. (2010). Dasar-Dasar Manajemen. Jakarta: Bumi Aksara.

Robbins, Stephen P., (1995). Perilaku Organisasi Alih Bahasa Hadayana Pujaatmaka. Jakarta: Prenhalindo.

Thompson, J.D. (1967).Organizations in Action. McGraw-Hill: New York, NY.


  • There are currently no refbacks.