Assessing Learner Satisfaction in Online Courses: Evidence from Public and Private Higher Education Institutions in Surakarta Indonesia

Abstract

This study aims to measure student satisfaction in participating in online digital learning courses, which focuses on affective and behavioral dimensions, with the addition of a satisfaction dimension as an evaluative component. Students from public and private universities in Surakarta, Indonesia, participated by completing an online questionnaire based on their experiences with Coursera-based courses. The descriptive analysis revealed that students generally had positive perceptions of the online learning experience, particularly regarding the quality of video content, the clarity of the course structure, the fairness of the assessment system, and the responsiveness of support services. In terms of behavioral aspects, students demonstrated active engagement by completing videos and assignments on time and consistently adhering to the course schedule. Furthermore, most respondents expressed overall satisfaction with the flexibility and accessibility of the online learning environment. However, some students reported technical issues, such as inaccessible modules, delays in peer review processes, and difficulties retrieving certificates, which highlight the need to improve support systems to better facilitate the learning process.