Competency development program for educational staff: implementation at a faculty of education

Bunga Hayu Taufani, Tri Murwaningsih

Abstract

Abstrak: Penelitian ini dilatarbelakangi oleh tuntutan transformasi digital di perguruan tinggi yang memerlukan peningkatan kompetensi tenaga kependidikan secara berkelanjutan. Tujuan penelitian ini adalah: (1) mendeskripsikan pelaksanaan program pengembangan kompetensi tenaga kependidikan di Fakultas Keguruan dan Ilmu Pendidikan Universitas Sebelas Maret, (2) mengidentifikasi hambatan yang dihadapi dalam pelaksanaannya, dan (3) mengetahui solusi yang diterapkan untuk meningkatkan kompetensi tenaga kependidikan. Penelitian menggunakan pendekatan kualitatif dengan desain studi kasus. Subjek penelitian terdiri atas tenaga kependidikan dan pengelola program pengembangan sumber daya manusia di FKIP UNS. Data dikumpulkan melalui wawancara, observasi, dan dokumentasi, kemudian dianalisis menggunakan model interaktif Miles dan Huberman. Keabsahan data diuji melalui triangulasi sumber dan triangulasi teknik. Hasil penelitian menunjukkan bahwa pengembangan kompetensi dilaksanakan melalui pelatihan administrasi akademik, teknologi informasi, pelayanan prima, dan bimbingan teknis. Hambatan yang dihadapi meliputi keterbatasan anggaran, tingginya beban kerja, ketidakmerataan kesempatan pelatihan, serta rendahnya kesiapan digital sebagian tenaga kependidikan. Solusi yang diterapkan meliputi optimalisasi pelatihan internal, pelatihan daring, penjadwalan yang fleksibel, dan evaluasi pascapelatihan.

 

Kata kunci: kualitas layanan; manajemen SDM; pelatihan profesional; studi kasus; transformasi digital


Abstract: Digital transformation in higher education necessitates the continuous enhancement of educational staff competencies. This study aimed to (1) describe the implementation of a competency development program for educational staff at the Faculty of Teacher Training and Education (FKIP), Sebelas Maret University; (2) identify the barriers encountered during implementation; and (3) examine the solutions adopted to strengthen staff competencies. A qualitative case study design was employed, involving five purposively selected informants comprising administrative managers and educational staff. Data were collected through semi-structured interviews, observation, and documentation, then analyzed using the Miles and Huberman interactive model with source and methodological triangulation. The findings revealed that competency development was implemented through academic administration training, information technology workshops, service excellence programs, and technical guidance aligned with job responsibilities. Key barriers included budget constraints, heavy administrative workloads, unequal training access, and limited digital readiness among some staff. Solutions encompassed rotational training allocation, online learning platforms, knowledge-sharing mechanisms, and flexible scheduling. However, post-training evaluation remained unsystematic, limiting the measurement of program impact on individual performance and service quality.

 

Keywords: case study; digital transformation; human resource management; professional training; service quality

Keywords

kualitas layanan; manajemen SDM; pelatihan profesional; studi kasus; transformasi digital; case study; digital transformation; human resource management; professional training; service quality

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References

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DOI: https://doi.org/10.20961/jikap.v10i4.119230

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