Efektivitas Pelayanan Penanganan Tindak Kekerasan Pada Perempuan dan Anak Oleh Pusat Pelayanan Terpadu Perempuan dan Anak Korban Kekerasan “Rekso Dyah Utami” (P2TPAKK RDU) Daerah Istimewa Yogyakarta

Sari

This study aims to determine the effectiveness of services for handling violence against women and children at Pusat Pelayanan Terpadu Perempuan dan Anak Korban Kekerasan Rekso Dyah Utami, Yogyakarta Province, and to determine the supporting and inhibiting factors of service effectiveness. The research method used is descriptive qualitative. Researchers use data collection techniques through interviews, documentation, and observation. Effectiveness assessed through goal achievement, integration, and adaptation. Determining the supporting and inhibiting factors of effectiveness are analyzed through aspects of organizational characteristics, environment, workers, and management. The research indicate that P2TPAKK Rekso Dyah Utami’s handling of violence against women and children has not been effective. This is proven through the integration approach, due to many people in socialization lack knowledge about P2TPAKK Rekso Dyah Utami’s services existed. In addition, there were supporting factors, such as staff participation, an encouraging work environment, counselors caring for their clients, and innovative service during the COVID-19 pandemic. On the other hand, it was discoveres that there were several obstructions toward effectiveness of the services, such as threats from violent offenders, counselors’ struggles with estabilishing intense support, the finding unproffesional assistants, clien administration outside of the region, and the absence of rewards for the staff.