Analisis Kesuksesan Pelayanan Perizinan Berbasis Online Single Submission pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kota Magelang

Jayanti Arvi Setiani, Priyanto Susiloadi

Sari

The purpose of this research is to evaluate the success of e-government-based public services in the form of an Online Single Submission (OSS) licensing service system in Magelang. This is done by examining the effect of information quality, system quality, and service quality on net benefits, with use and user satisfaction as mediating variables. To evaluate the success of the OSS service system, the success model from DeLone & McLean (2003) is used. This study used a quantitative method, with a sample of 97 people. The data collection technique uses a questionnaire which is submitted to service users who have performed licensing services with the OSS system in Magelang City. As for analyzing the data used PLS-based SEM analysis techniques. The results show that a positive and significant influence is shown on the system quality with the use, system quality with user satisfaction, service quality with use, service quality with user satisfaction, use with net benefits, and user satisfaction with net benefits. As for the variable information quality with use does not show a positive influence, and the information quality with user satisfaction does not show a positive and significant effect.

Kata Kunci

D&M IS Success Model; e-government; online single submission; success analysis

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Referensi

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DOI: https://doi.org/10.20961/wp.v3i1.75901

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