Flexibility Working Space di Lingkungan Direktorat Jenderal Bea dan Cukai: Dampak bagi Kinerja Organisasi

Rifqi Yulan Husnia, Vivi Indra Amelia Nasution

Abstract

Flexible Working Space (FWS) is an alternative to new working patterns that began to be widely applied since the Covid 19 Pandemic. FWS is implemented by private agencies and the government, such as the Directorate General of Customs and Excise (DJBC) of the Ministry of Finance. Therefore, this study intends to explain how implementing Workplace Flexibility impacts the performance achievements of the Directorate General of Customs and Excise (DJBC). This research will juxtapose data from DGCE performance reports from 2018 to 2022. Interviews, literature studies, and other official documents support this research. The collected data were analyzed using a qualitative descriptive method. The result is that implementing flexible working space has led DJBC to achieve an Excellent Predicat of Organizational Performance Value. Either performance indicator with a significant role is the realization of state revenue in customs and excise. This is proven by realizing achievements that continue to increase yearly. Thus, it shows that organizational performance does not have a negative impact due to the implementation of Flexible Working Space at DJBC.

Keywords

Directorate General of Customs and Excise (DJBC); Flexible Working Space; Organizational performance

Full Text:

PDF

References

Afrizal, Munaf, Y., Yogia, M. A., Suri, D. M., Prayuda, R., & Amri, P. (2023). Government-Owned Digital Services to Overcome the Spread of COVID-19, Case in Indonesia. International Journal of Sustainable Development and Planning, 18(5), 1553–1563. https://doi.org/10.18280/ijsdp.180526

Ahmad, Z., Asmawi, A., & Samsi, S. Z. M. (2022). Work-from-home (WFH): the constraints–coping–effectiveness framework. Personnel Review, 51(8), 1883–1901. https://doi.org/10.1108/PR-01-2022-0072

Arquisola, M. J., Liswandi, L., Hutabarat, E., & Fauzi, F. C. (2022). Indonesian professionals’ perspectives on flexible working arrangements as an alternative employment option post-Covid 19 recovery. International Journal of Research in Business and Social Science (2147- 4478), 10(8), 166–174. https://doi.org/10.20525/ijrbs.v10i8.1495

Azizah, S. N., & Sri Wahyuningsih. (2020). Flexible Working Space (FWS) Solusi Kerja New Normal di Indonesia. Jurnal E-Bis (Ekonomi-Bisnis), 4(2), 147–154. https://doi.org/10.37339/e-bis.v4i2.286

Burnett, S., Gatrell, C., Cooper, C., & Sparrow, P. (2011). Fatherhood and Flexible Working: A Contradiction in Terms? In Creating Balance? (pp. 157–171). Springer Berlin Heidelberg. https://doi.org/10.1007/978-3-642-16199-5_9

Choirunnisa, L., Oktaviana, T. H. C., Ridlo, A. A., & Rohmah, E. I. (2023). Peran Sistem Pemerintah Berbasis Elektronik (SPBE) Dalam Meningkatkan Aksesibilitas Pelayanan Publik di Indonesia. Sosio Yustisia: Jurnal Hukum Dan Perubahan Sosial, 3(1), 71–95.

Creswell, J. W. (2016). Research Design: Pendekatan Metode Kualitatif, Kuantitatif dan Campuran (Terjemahan). Pustaka Pelajar.

Creswell, J. W., & Creswell, J. D. (2018). Research Design: Qualitative, Quantitative, and Mixed Methods Approaches: Vol. Fifth Edition. SAGE.

Danilova, K. B., Ulfsten, A., Eikebrokk, T. R., Iden, J., Johannessen, T. V., & Johanson, D. (2023). Explaining individual job performance in work from home (WFH) arrangements. Information Technology and People, 36(5), 1915–1938. https://doi.org/10.1108/ITP-01-2021-0039

Driyantini, E., Rinda Putri Pramukaningtiyas, H., Khoirunnisa Agustiani, Y., & Gadjah Mada, U. (2020). Nomor 2 | Desember. In Jurnal Ilmu Administrasi Media Pengembangan Ilmu dan Praktek Administrasi (Vol. 17).

Firdaus, I. T., Tursina, M. D., & Roziqin, A. (2021). Transformasi Birokrasi Digital Di Masa Pandemi Covid-19 Untuk Mewujudkan Digitalisasi Pemeritahan Indonesia. Kybernan: Jurnal Studi Kepemerintahan, 4(2), 226–239.

Istianda, M., Wulandari, F. R., Purwanto, A. J., Putra, M. B., & Darmanto. (2015). Pengembangan Organisasi. Universitas Terbuka.

Jeffrey Hill, E., Grzywacz, J. G., Allen, S., Blanchard, V. L., Matz-Costa, C., Shulkin, S., & Pitt-Catsouphes, M. (2008). Defining and conceptualizing workplace flexibility. Community, Work and Family, 11(2), 149–163. https://doi.org/10.1080/13668800802024678

Jiang, H. (2023). A SWOT analysis of smart governance applications amid the COVID-19 pandemic. Information Polity, 28(3), 377–393. https://doi.org/10.3233/IP-220030

Kassen, M. (2023). Covid-19 Pandemic and Digital Public Awareness Platforms: Strategies, Solutions, and Tools of Communication and e-Government Data Management. Preservation, Digital Technology & Culture, 52(2), 69–82. https://doi.org/10.1515/pdtc-2023-0012

Keban, Y. T. (2019). Enam Dimensi Administrasi Publik: Konsep, Teori, dan Isu (Edisi Revisi). Gava Media.

Neuman, W. L. (2014). Social Research Methods: Qualitative and Quantitative Approaches. Social Research Methods: Qualitative and Quantitative Approaches.

Nyathi, M., & Kekwaletswe, R. (2023). Realizing employee and organizational performance gains through electronic human resource management use in developing countries. African Journal of Economic and Management Studies, 14(1), 121–134. https://doi.org/10.1108/AJEMS-11-2021-0489

Orel, M., & Mayerhoffer, M. (2021). Qualitative research methods for the exploration of coworking environments. In Qualitative Report (Vol. 26, Issue 5, pp. 1364–1382). Peace and Conflict Studies. https://doi.org/10.46743/2160-3715/2021.4673

Pillai, S. V., & Prasad, J. (2023). Investigating the key success metrics for WFH/remote work models. Industrial and Commercial Training, 55(1), 19–33. https://doi.org/10.1108/ICT-07-2021-0053

RAU, B. L., & HYLAND, M. A. M. (2002). ROLE CONFLICT AND FLEXIBLE WORK ARRANGEMENTS: THE EFFECTS ON APPLICANT ATTRACTION. Personnel Psychology, 55(1), 111–136. https://doi.org/10.1111/j.1744-6570.2002.tb00105.x

Sekhar, C., & Patwardhan, M. (2023). Flexible working arrangement and job performance: the mediating role of supervisor support. International Journal of Productivity and Performance Management, 72(5), 1221–1238. https://doi.org/10.1108/IJPPM-07-2020-0396

Sudarmanto. (2014). Kinerja dan Pengembangan Kompetensi SDM. Pustaka Pelajar.

Sukmadinata, N. S. (2011). Metode Penelitian Pendidikan: Vol. Cetakan Kedua. Remaja Rosdakarya.

Younus, M., Pribadi, U., Nurmandi, A., & Rahmawati, I. Z. (2023). Comparative analysis of E-Government Development Index: a case study of South Asian countries. Transforming Government: People, Process and Policy, 17(4), 552–574. https://doi.org/10.1108/TG-05-2023-0068

Zou, Q., Mao, Z., Yan, R., Liu, S., & Duan, Z. (2023). Vision and reality of e-government for governance improvement: Evidence from global cross-country panel data. Technological Forecasting and Social Change, 194, 122667. https://doi.org/10.1016/j.techfore.2023.122667

DOI: https://doi.org/10.20961/sp.v18i2.79096

Refbacks

  • There are currently no refbacks.