Peran Mal Pelayanan Publik (MPP) Kabupaten Pati dalam Perlindungan Pekerja Migran Indonesia (PMI)

Junaidul Fitriyono


The Pati Regency Public Service Mall (MPP) is an alternative solution for people who need public services in one place. One service that is widely used is the facilitation of prospective Indonesian Migrant Workers (CPMI) who will work abroad. With the presence of agencies related to the CPMI placement process such as BP2MI, the Manpower Office, the Population and Civil Registration Office, the Office of the Ministry of Religious Affairs and the Immigration Office, it is expected that CPMI will be facilitated in the process of preparing their administrative documents. The employees placed at MPP of Pati Regency are employees who have the capability and knowledge related to the main tasks and functions of each agency, and have interpersonal communication skills in order to provide a comprehensive explanation to CPMI regarding the requirements, stages and procedures for applying for administrative documents. Collaboration, coordination and synergy between agencies is one of the keys to improving the quality of services available at MPP of Pati regency for CPMI. Hopefully, the MPP of Pati regency can provide end-solution service products so that the general public can obtain services in one place.


CPMI; MPP Pati Regency; PMI; Self-efficacy

Full Text:



BP2MI. (2022a). Data Pekerja Migran Indonesia Periode Mei 2022.

BP2MI. (2022b). Data Pekerja Migran Indonesia Periode Tahun 2021.

BPKAD Pati. (2021, January 29). BPKAD di Mal Pelayanan Publik (MPP) Pati. Https://Bpkad.Patikab.Go.Id/Bpkad-Di-Mal-Pelayanan-Publik-Mpp-Pati/.

Ford, M. (2006). Migrant worker organizing in Indonesia. Asian and Pacific Migration Journal, 15(3), 313–334.

Gray, A. (2018). Public sector employees and the freedom of political communication. Alternative Law Journal, 43(1), 10–16.

Hauzan Naufal, M. (2020, December 8). Mal Pelayanan Publik Pati telah beroperasi, ada ratusan jenis pelayanan yang bisa diakses. Https://Halosemarang.Id/Permudah-Masyarakat-Ombudsman-Buka-Gerai-Pengaduan-Di-Mal-Pelayanan-Publik-Pati.

Kartikey, D., & Kumar, S. (2021). Study on Mindfulness and Perceived stress between Private sector and Public Sector Employees. Journal of Psychosocial Well-Being, 02(02), 76–84.

Undang-Undang Nomor 18 Tahun 2017 tentang Pelindungan Pekerja Migran Indonesia, (2017) (testimony of Kementerian Hukum dan Hak Asasi Manusia).

Koronios, K., Mavromati, M., & Kriemadis, A. (2017). Motivating Public Sector Employees: Evidence from Greece. International Journal of Business and Economic Sciences Applied Research, 10(1), 7–12.

Mafruhah, I., Waridin, W., Dinar Iskandar, D., & Thohir, M. (2019). Formulating post placement empowerment of Indonesian migrant workers policy: What are the roles of stakeholders? In Int. J. Trade and Global Markets (Vol. 12, Issue 1).

Maksum, A. (2021). Indonesian post-migrant workers: A challenging problem for human security. Social Sciences & Humanities Open, 4(1), 100223.

Milovan, V., Voza, D., & Vuković, M. (2015). Ethics and Public Sector Employees Possibilities and barriers for Industry 4.0 implementation in SMEs in V4 countries and Serbia View project Possibilities and barriers for Industry 4.0 implementation in SMEs in V4 countries and Serbia supported by Visegrad fund View project Ethics and Public Sector Employees.

Pati, B. H. S. D. K. (2020). Nota Kesepakatan tentang Penyelenggaraan Mal Pelayanan Publik di Kabupaten Pati.

Periac, E., & Sardas, J.-C. (2014). Government revival and public sector employees’ agency Alternative organisations View project Politiques publiques d’accompagnement de la perte d’autonomie View project.

Santrock, J. w. (2007). Psikologi Pendidikan (2nd ed.). Salemba Humanika.

Slack, N. J., Singh, G., Narayan, J., & Sharma, S. (2020). Servant Leadership in the Public Sector: Employee Perspective. Public Organization Review, 20(4), 631–646.

Steen, T., & Schott, C. (2019). Public sector employees in a challenging work environment. Public Administration, 97(1), 3–10.

Supriatna, M. D. (2020). Knowledge sharing activities among public sector employees: Evidence from Indonesia. JEMA: Jurnal Ilmiah Bidang Akuntansi Dan Manajemen, 17(2), 121.

Syamsuddin, & Utomo, S. G. (2016). Permasalahan Buruh Migran Indonesia pada Sektor Publik. Jurnal PKS, 15(3), 257–264.

Turkyilmaz, A., Akman, G., Ozkan, C., & Pastuszak, Z. (2011). Empirical study of public sector employee loyalty and satisfaction. Industrial Management and Data Systems, 111(5), 675–696.

Zaman, M., & Qayyum, S. (2020). Self-efficacy, Need for Achievement and Machiavellianism in Public Sector Employees. International Journal of Entrepreneurial Research Online, 3(3), 61–67.


  • There are currently no refbacks.