Analysis of the Quality and Competence of Civil Servants Affecting Services at the Banyumas Regency Education Office

Ribka Novianeli, Denok Kurniasih

Abstract

This study analyzes the quality and competence of the State Civil Apparatus (ASN) that influence public services in the Banyumas Regency Education Office, because the Education Office is at the forefront of public services in the field of education. The core problem is that there is still a lack of quality and competence among ASN in managing technical and managerial skills, which causes ineffective services such as school management and aid distribution. Based on empirical data from the National Civil Service Agency (BKN, 2022), which shows that 35% of ASN in the region have a mismatch in competencies, the author raises this issue as a topic of discussion in this scientific article. The research method used a qualitative approach (processed using the Miles & Huberman (1994) technique) through interviews with informans, observation, and document analysis. The study found that the poor quality and competence of civil servants have a major impact on public service delivery. Therefore, the research suggests reforming the merit system, implementing solutions that align with leadership directions, and creating more opportunities for civil servants to enhance their skills through continuous training. These steps will help ensure that organizational goals are met effectively and that the quality of public services continues to improve.

Keywords

ASN Quality; ASN Competence; Public Service

Full Text:

PDF

References

Ahmad, S. (2019). Quality of public services in the regions: A case study of education. Journal of Public Administration, 14(2), 89-104.

Apandi, A. (2020). Strategi Peningkatan Kompetensi Aparatur Sipil Negara Melalui Peningkatan E-Literasi dan Edukasi Kebijakan Publik. Cendekia: Jurnal Pendidikan Dan Pembelajaran, 14(1). https://doi.org/10.30957/cendekia.v14i1.608

Apriansyah, H., & Salam, R. (2022). Analysis Of The Influence Of Service Quality And Asn Discipline On Community Satisfaction In The Manufacture Family Card (Kk) Online System In Perigi Baru Village. The Social Perspective Journal, 1(2).

Budiyanto, M. (2022). Merit-Based Promotion and Its Challenges in Indonesia. Public Policy Review, 18(1), 30-45.

Chandra, R. (2024). Civil Service Training Innovations to Improve Service Performance.

Journal of Public Affairs, 24(2), 100-115.

Fitriyani, L., & Irkhami, N. (2022). Kualitas Pelayanan Terhadap Minat Aparatur Sipil Negara (Asn) Membayar Zakat Profesi Melalui Baznas Kabupaten Demak. Jurnal Ekonomi Syariah, 7(1).

Habaora, F., Riwukore, J. R., & Yustini, T. (2021). Analisis Deskriptif tentang Tampilan Kinerja Aparatur Sipil Negara di Sekretariat Pemerintah Kota Kupang Nusa Tenggara Timur Indonesia. Jurnal Ilmiah Ekonomi Global Masa Kini, 12(1). https://doi.org/10.36982/jiegmk.v12i1.1123

Indiyaningsih, K. M. H., Murdyastuti, A., & Puspitaningtyas, Z. (2020). Efeect of human resource competency, work culture and utilization of information technology to performance of employees. International Journal of Scientific and Technology Research, 9(4). https://doi.org/10.19184/issrd.v2i1.17468

Lase, Y., & Ndraha, A. B. (2023). Analisis Urgensi Pelatihan Dalam Pengembangan Kompetensi Aparatur Sipil Negara (Asn) Di Pengadilan Negeri Gunungsitoli. Jmbi UNSRAT (Jurnal Ilmiah Manajemen Bisnis Dan Inovasi Universitas SamRatulangi).,10(3). https://doi.org/10.35794/jmbi.v10i3.52456

Lewuk, M. M. P., Yoseph P.K Kelen, & ¬Darsono Nababan. (2023). Sistem Pendukung Keputusan Mutasi Pegawai Berbasis Dekstop dengan Metode Promethee pada Bkdsm Kabupaten TTU. SATESI: Jurnal Sains Teknologi Dan Sistem Informasi, 3(1). https://doi.org/10.54259/satesi.v3i1.1557

Lubis, B. (2020). Manajemen Kinerja Aparatur Sipil Negara Di Indonesia: Sebuah Konsep Manajemen Publik Baru. Papatung: Jurnal Ilmu Administrasi Publik,Pemerintahan Dan Politik, 3(3). https://doi.org/10.54783/japp.v3i3.315

Maksin, M., Tantri, R. A., Hidayat, S., Ariyanto, A. E., Kunci, K., Ber-Akhlak, A., Loyalitas, K., & Pegawai, P. (2022). Implementation Of “Asn Ber-Akhlak” Program With Characteristics As A Form Of Employee Development To Improve The Quality And Loyalty Of Employees. Restorica, 8(1).

Miles, M. B., & Huberman, A. M. (1994). Qualitative Data Analysis: An Expanded Sourcebook (2nd ed.). Sage Publications.

Ministry of State Apparatus Empowerment and Bureaucratic Reform [Kemenpan]. (2021). Survey of Public Satisfaction Index with Public Services. Jakarta: Kemenpan.

Oktarina, E. (2020). Sanksi Hukum Bagi Aparatur Sipil Negara Terlibat Dalam Partai Politik Solusi,18(2). https://doi.org/10.36546/solusi.v18i2.285

Perdana, G. (2019). Menjaga Netralitas ASN dari Politisasi Birokrasi (Protecting The ASN Neutrality From Bureaucracy Politicization). Negara Hukum: Membangun Hukum Untuk Keadilan Dan Kesejahteraan, 10(1). https://doi.org/10.22212/jnh.v10i1.1177

Peter, L. J., & Hull, R. (1969). The Peter Principle: Why Things Always Go Wrong.

William Morrow.

Putri, S. A., Agustina, T. S., Merida, P. D., & Eliyana, A. (2021). Peningkatan Service Quality of Employee dengan Servant Leadership dan Self-Efficacy di Kementerian Kelautan dan Perikanan (KKP). Matra Pembaruan, 5(1). https://doi.org/10.21787/mp.5.1.2021.25-38

Rahman, A., et al. (2020). The Influence of Civil Servant Competence on Public Service Performance. Journal of Public Administration, 12(2), 45-60.

Robbins, S. P. (2003). Organizational Behavior (10th ed.). Pearson.

Rofik Fauzan. (2024). Menuju Aparatur Sipil Negara ASN Bertaraf Intenasional. Public Service and Governance Journal,5(1). https://doi.org/10.56444/psgj.v5i1.1348

Roza, N., Sufyarma, M., Syahril, & Irsyad. (2021). Penerapan Sistem Merit ASN untuk Mewujudkan Good Governance pada Kabupaten Pasaman Barat. Jurnal Pendidikan Tambusai, 5(3).

Santoso, B. (2019). Mismatch of Civil Servant Competence and Its Implications for Public Services. Journal of Administrative Science, 15(1), 78-92.

Senge, P. M. (1990). The Fifth Discipline: The Art and Practice of the Learning Organization. Doubleday.

State Civil Service Agency [BKN]. (2022). Annual Report on Civil Servant Competency in Indonesia. Jakarta: BKN Press.

State Civil Service Agency [KASN]. (2023). Analysis of Promotion and Competency of Employees in the Education Sector. Jakarta: KASN.

Syahputra, T. A., & Tukimin, T. (2022). Pengaruh Komitmen Organisasi Dan Kualitas Sumber Daya Manusia Terhadap Kinerja Pegawai Badan Pendapatan Daerah Kabupaten Deli Serdang. Journal Economic Management and Business, 1(1). https://doi.org/10.46576/.v1i1.2139

Syakoer, M. (2023). Integritas yang Kokoh dalam Membentuk Kepribadian ASN. J-MAS (Jurnal Manajemen Dan Sains), 8(1). https://doi.org/10.33087/jmas.v8i1.1187

Widodo, R. (2018). Analysis of Organizational Structure and Service Effectiveness in the Education Office. Journal of Public Management, 10(3), 120-135.

Yulianto, D. (2020). Bureaucratic Reform and Civil Servant Competence in the Digital Age. International Journal of Public Administration, 43(5), 400-415.

Zainal, A., et al. (2021). The Influence of Organizational Culture on Merit Principles in Government Agencies. Asian Journal of Public Administration, 25(4), 55-70.

DOI: https://doi.org/10.20961/sp.v20i2.109824

Refbacks

  • There are currently no refbacks.