PEMBELAJARAN DAN APLIKASI MAKNA INTERPERSONAL: TRANSAKSIONAL: PROPOSAL SEBAGAI PEMAHAMAN AKTIVITAS BERBAHASA STAF HOUSEKEEPING DAN FOOD AND BEVERAGE SERVICE DALAM MENGHADAPI PERMINTAAN DARI TAMU ASING (Pendekatan Linguistik Sistemik Fungsional)

Abstract

Hotel staffs are obligated to have skills for handling guests‟ requests, especially
for housekeeping (HK) and food and beverage (FB) divisions. The services are
not only limited to which are done physically, but also in language issues. HK and FB, who are dominantly not English-educated background, have course,
especially for encountering various requests from foreign guests. This article is
composed by the writer from his experience as English instructor for those staffs.
He teaches the English lesson purposed for the staffs so that they can identify
there is a request from the guest and how to respond. The learning was done by
using systemic functional linguistics approach, through modulated interrogative
and inclination clauses, to reach the goal. Both showed exchanges toward goods
and service. This learning has found a new way in language activity, so that the
learners can internalize themselves towards language structures which have
certain function with reasoned background relating to context.

Key Terms Definitions: housekeeping, food and beverage, guests, hotel,
requests, English, systemic functional linguistics, interrogative, inclination,
modulation