Analysis of the Importance and Satisfaction Level of PAP Laboratory User

Susantiningrum Susantiningrum, Tri Murwaningsih, Tutik Susilowati

Abstract

The study aims to identify the importance and satisfaction level of the PAP laboratory users; and to get advice to improve the PAP laboratory in order to make they more satisfied. The sample was choosen by using Simple Random Sampling Method consist of 172 users from 500 users of population. The collected data were analyzed by using Cartesian Diagram. There were two varibles that studied, i.e. laboratory space and laboratory equipment. The result of the analysis were broken down into Cartesian Diagram. The position of the analyzed data was devided into four parts. Quadrant A showed that the two varibles are important but less satisfied. Quadrant B showed that the two variables are very important and very satisfied. Quadrant C showed that the two variables are less important but quite satisfied. Quadrant D showed that the two variables are not important but satisfied.The result showed that the variable of laboratory space scattered in quadrant A, C, and D. While the variable of laboratory equipment was scattered in quadrant B and C. Those mean that the respondents were not too concerned about laboratory space, but they want the novelty and the adequacy of the number of the equipments in the laboratory.
Keywords: Laboratory space, laboratory equipment, the importance level, the satisfaction level, Cartesian diagram.

Full Text:

PDF

References

Alexander Serenko (2011) Student satisfaction with Canadian music programmes: the application of the American Customer Satisfaction Model in higher education, Assessment & Evaluation in Higher Education, 36:3, 281-299, DOI: 10.1080/02602930903337612.

Donald R. Cooper, Pamela S. Schindler, (2006), Metode Riset Bisnis, (terjemahan), Volume I dan II, Edisi Sembilan, Penerbit PT Media Global Edukasi, Jakarta.

Eddie Mark (2013) Student satisfaction and the customer focus in higher education, Journal of Higher Education Policy and Management, 35:1, 2-10, DOI: 10.1080/1360080X.2012.727703.

Gandolfo Dominici, Federica Palumbo, (2013), How to build an e-learning product: Factors for student/customer satisfaction, Business Horizons 56, 87—96, Elsevier. http:// dx.doi.org/10.1016/j.bushor.2012.09.011.

Hodson, D. (1990). A Critical Look at Practical Work in School. Science Review. Vol. 70.

Hofstein, A. dan Lunetta, V.M. (1982). The Role of Laboratory in Science Teaching: Neglected Aspect of Research. Review of Educational Research. Vol.52. No.2.

J. Supranto. (2006). Pengukuran Tingkat Kepuasan Pelanggan: Untuk Menaikkan Pangsa Pasar. Rineka Cipta, Jakarta.

Kertiasa Nyoman, (2006), Laboratorium Sekolah dan Pengelolaanya, Pudak Scientific, Bandung.

Ketut Suma, (2005), Efektivitas Kegiatan Laboratorium Konstruktivis Dalam Meningkatkan Penguasaan Konsep-Konsep Arus Searah Mahasiswa Calon Guru, Jurnal Pendidikan dan Pengajaran IKIP Negeri Singaraja, No. 2 TH. XXXVIII April 2005, ISSN 0215 – 8250, Hal : 159-171.

McCuddy, M.K., Pinar, M., & Gingerich, E.F. (2008). Using student feedback in designing studentfocused curricula. International Journal of Educational Management, 22, 611–637.

Peraturan Pemerintah No 60 Tahun 1999 tentang Pendidikan Tinggi.

Riduwan, (2008), Variabel-variabel Penelitian (skala pengukuran), Alfabeta, Bandung.

Soetrisno dan Brisma Renaldi, (2009) Manajemen Perkantoran Modern. Modul Diklat Prajabatan Golongan III, Lembaga Administrasi Negara- RI, Jakarta.

The Liang Gie, (1996), Administrasi Perkantoran Modern, BPE UGM, Yogyakarta

Van den Berg, E. dan Gidding, G. (1992). Laboratory Practical Work: an Alternative View of Laboratory Teaching. Monograph. Curtin University of Technology, Western Australia, Science and Mathematics Education Centre.

Wahyono Budi, (2012), Pengertian dan Pengukuran Kepuasan Konsumen, Diakses dari www.pendidikanekonomi.com, Diakses pada tanggal 14 Oktober 2016.

Refbacks

  • There are currently no refbacks.