PENGARUH KOMPETENSI DAN KOMITMEN PENYIDIK TERHADAP PENYELESAIAN KOMPLAIN KELUARGA/KORBANDALAM PENANGANAN PERKARA OLEH ANGGOTA RESKRIM POLRESLAMPUNG UTARA

Agus Wantoro

Abstract

The objective ofthis research is to know the influence of the investigator commitment and competence in by family or victim complaint resolution in handling cases in Reskrim Polres Lampung Utara Theresearch used quantitative method with dependent variable (complaint resolution),and independent variable (competence and commitment). The data is primary data. Sampling techniques is purposivesampling. The questionnaire In collecting data is analyzed using SPSS (Statistical package for SocialScience) version 17.0. The result shows that competence and commitment variables significantly affecttoward complaint resolution variable. Both ofcompetence and commitment ofan investigator or an assistant investigator have a significant relationship with the settlement of complaints. Competence has astrong enough influence with the resolution ofcomplaints while the family has committed a weak influenceon the family settlement ofcomplaints/victims. Research findings indicate that the resolution of victimcomplaints will begood ifthe competence and commitment ofinvestigators increased.

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